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"It is not the strongest of the species that survive, nor the most intelligent, but the ones most responsive to change"
- Charles Darwin |
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"What we have to learn to do, we learn by doing"
- Aristotle |
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"Knowledge increases in proportion to its use - that is, the more we teach the more we learn."
- H. P. Blavatsky |
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"Stop thinking in terms of limitations and start thinking in terms of possibilities"
- Terry Josephson |
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| Training is an integral building block of any organization. In the Call Center Industry, training has proved to be the backbone of Operations. We, at The Academia, specialize in strengthening the "backbone"
Training and learning are not the same. Learning is what you do throughout your life. Training is something you do to become proficient at a skill or at your job.
The training we provide to agents in your call center reflects what you want agents to do. Agents need the experience of working with people through role-playing, coaching during live calls and receiving evaluations of recordings of calls.
During a time when it seems that call centers are competing with each other to employ the lowest-paid staff, the question isn't what training agents need. It's why agents need training at all. There are two areas of training in a Call Center: Pre-process and Domain Specific. We specialize in the Pre-process arena.
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Tarang Software |
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Progeon |
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Microsoft |
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HP |
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Siemens |
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ICICIOneSource |
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i2 Technologies |
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ITTrailblazers |
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